
Respuesta :
The competitive force that Naomi, the globe-trotting market researcher, has capitalized on to improve her company's manufacturing processes is a. Threat of substitute products or services.
- With the new dye technique that Naomi learns about during a global trip, her company can lower the costs of its products in addition to using more resilient colors.
- If Naomi had not learned of this dye technique, another company could have picked it up first to capitalize on its benefits to offer lower priced and higher-quality carpets and rugs to customers, thereby, grabbing the market from Naomi's company.
Thus, substitute products that offer improved customer benefits at reduced competitive prices are always preferred and can always threaten industry competition.
Learn more about the threat of substitute products or services at https://brainly.com/question/18649427